Microsoft Dynamics CRM Spring ‘14

1) Microsoft Dynamics CRM Spring ‘14: Email to Case – business benefits, considerations and option for CRM 2011 customers

 Spring ’14 brings additional customer service capabilities to Microsoft Dynamics CRM 2013 Online and On-Premise. These features are bundled together as “Enterprise Case Management” and available through CRM Professional license. One of the features of this advanced case management is “Automatic Email to Case Conversion”. This is the ability to create cases automatically from emails received in the CRM queue.

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