CRM 2011 – Exams ….

1)  MB2-868: Microsoft Dynamics CRM 2011 Applications  (Source)

Microsoft Dynamics CRM 2011 Applications exam measures your capability in determining how proficient you are in using the CRM 2011 application.

This exam is specially designed for those individuals who wants to use and maintain Microsoft Dynamics CRM certification as a requirement of their job profile or for their organization and for salespeople, marketing people, service schedulers who want to understand the functionality of dynamics CRM 2011.

This exam has a total of 75 questions which are split into 4 sections. Percentage wise break-up of each section is highlighted below:

• Managing Microsoft Dynamics CRM Marketing Automation Applications (27 percent)
• Managing Microsoft Dynamics CRM Sales Applications (30 percent)
• Managing Microsoft Dynamics CRM Service Management Applications (24 percent)
• Managing Microsoft Dynamics CRM Service Scheduling Applications (19 percent)

My tips for passing the MB2-868 exam successfully are emphasized below:

1. Know the difference between static marketing list and dynamics marketing list
2. Understand the concept of leads and leads conversion
3. Understand the difference between campaign and quick campaign
4. Understand the features of Dashboards and charts
5. Understand the concept of product catalog
6. Understand the perception of Goals
7. Practice different methods of Export to excel
8. Know what can synchronize between Microsoft Outlook and CRM
9. Understand the progression of Knowledge Base articles
10. Be knowledgeable about Articles and cases
11. Understand the concept of reporting and other analysis tools
12. Understand the process of Service scheduling and resource allocation

You can find out more about MB2-868 exam.

2 ) Getting ahead with Customizations in Dynamics CRM 2011 

3) The benefits of upgrading your skill on Customizing and Configuring Dynamics CRM 2011 

4) CRM 2011 – Common CRM interview questions but what do they tell you? 

5) Training for Users includes 5 different courses designed to enable new users to apply for Microsoft Dynamics CRM 2011 certification. The 5 courses are:
80422: Introduction to Microsoft Dynamics CRM 2011
80290: Marketing Automation in Microsoft Dynamics CRM 2011
80291: Sales Management in Microsoft Dynamics CRM 2011
80292: Service Management in Microsoft Dynamics CRM 2011
80293: Service Scheduling in Microsoft Dynamics CRM 2011
There are also some good options for IT professionals and Developers.
Training for IT support includes 80296A: Microsoft Dynamics CRM 2011 Installation and Deployment course. This is a two day instructor driven course which covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, and Microsoft Dynamics CRM for Office Outlook, how to configure Claims-based authentication and how to implement an Internet-facing deployment.
And last but not the least Training for Developers course. This is a great choice for those who are seeking to upgrade their skills in customizing and extending the features of Microsoft Dynamics CRM 2011. Training for Developers includes 2 courses which are:
80294: Microsoft Dynamics CRM 2011 Customization and Configuration
80295: Extending Microsoft Dynamics CRM 2011

6) Source 

Articles on passing the CRM 2011 Applications certification

firstly makes sure you know what you are being tested on, check the criteria specified on the certification, which you can find here

Looking at the exam criteria I think it’s very important to learn the new functionality in CRM 2011

e.g.

Goals

Dashboards and graphs

The difference between static and dynamic marketing lists

The limitations of quick campaigns compared to marketing campaigns

good article, written by magnetism CRM blog, you can read the full article here

 1. Know the difference between static marketing list and dynamics marketing list
2. Understand the concept of leads and leads conversion
3. Understand the difference between campaign and quick campaign
4. Understand the features of Dashboards and charts
5. Understand the concept of product catalog
6. Understand the perception of Goals
7. Practice different methods of Export to excel
8. Know what can synchronize between Microsoft Outlook and CRM
9. Understand the progression of Knowledge Base articles
10. Be knowledgeable about Articles and cases
11. Understand the concept of reporting and other analysis tools
12. Understand the process of Service scheduling and resource allocation

another good article can be found here

It has a lot of general information but these are the best tips from the article above

  • Goal management: understand what values are recorded on which entity, the impact of ownership, fiscal year settings.
  • Teams and queues: this is where most of your answers based on experience from CRM 4.0 will guide you down the wrong path, so forget what you know and learn the new CRM 2011 way of working.
  • Charts and dashboards: what the user can do vs. what the admin can do, this should actually be pretty much 101 stuff if you’re well in grips with the solution management side of things. However, you shouldn’t forget about SSRS entirely: open each default report at least once and try them out, just to refresh your memory.
  • Marketing lists: Try building a few dynamic marketing lists to see how they’re different from the traditional static ones, and also how to mix’n match them.
  • Scheduling: you’ll need to understand how capacity management and resource selection rules work from the service and the resource perspectives, there’s just no way around this.
  • Record statuses: trust me, things that require no attention from you in everyday life will be very important here, so play around with as many different entities as you have time for and examine what actions are available on the ribbon in which record status.
  • RTFM: knowing how the system works is not good enough, as some of the questions are clearly derived from how the use cases are described in the training material, and in these kind of exams every word in the questions and answers is significant. So, don’t just play around with the fun tools built into CRM 2011 or trust what a lecturer tells you – also read through the MOC PDF’s.

this is for crm 4 but you can still test yourself and the core functionality is still the same

http://crm.magenium.com/images/stories/assessments_p/applications/applications_assessment.htm

6)  Preparing for MB2-867 Microsoft Dynamics CRM Installation and Deploymenta lot of details

7) MB2-867, CRM 2011 (Installation & Deployment )

8) Changes to Microsoft Certification Exam interface 

9) MB2-868 Certification

10) MB5-705 Exam Preparation – Managing Dynamics Implementations

new MB5-705 exam on managing Microsoft Dynamics projects, I took and passed this last week and put some study notes and reflections in my blog here… http://dynamicscrmchat.wordpress.com/

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